Accountancy
81
Agriculture, Fishing
1
Finance, Insurance
108
Call Centres
1
Catering & Hospitality
108
Construction, Property
123
Customer services
75
Defence/Armed Forces
53
Education
3
Electronics
66
Engineering, Manufacturing 129
Graduate, Trainees
64
Healthcare & Nursing
73
Human resources
80
IT & Internet
410
Legal
61
Management consultancy 61
Marketing, Advertising, PR 88
Media, Creative
5
Non-profit, Charities
0
Public sector & Services
9
Recruitment sales
81
Retail, Wholesale
54
Restaurant & Food Service 11
Sales
124
Science
18
Secretarial, Administration 24
Security
0
Senior appointments
12
Telecommunications
2
Transport, Logistics
7
Travel, Leisure, Tourism
19
Other
68
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: Customer services Vacancy 227 |
| Post:UK Offline Support Representative
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
|
| Work place: |
Coventry
|
| The announcement text: |
Main Job Responsibilities
Takes ownership for daily processing and download of e-mails and information to Operations department.
Communicate and update status of customer queries with CVG account managers and Amex Operations.
Produces all required reporting.
Ensure spreadsheets and reports are up to date using excel and access database.
Updates Internal Account Manager with any anomalies*issues regularly.
Liaises with Brighton operations to ensure customer SLA`s are fulfilled to program deadlines.
Additional calls to customers to advise on status of their queries where necessary.
General Administration duties. Fulfillment.
Key Skills
Good Customer Service skills (Telephone skills)
Manage workload to ensure strict deadlines are met.
Attention to detail and ability to enter data accurately and in timely manner
Good commercial awareness*business acumen
Systems - comfortable with technology (excel * word) with good system*keyboard skills
Excellent professional written & oral communication skills
Ability to prioritise and juggle multiple tasks
Problem solving & judgment
Attention to detail*accuracy*analytical
Able to communicate with all levels throughout Convergys
Qualities
Personable *Sense of Humour
Determination to succeed
Entrepreneurial
Adaptable and resilient
Outgoing*Enthusiastic*Team Player
Ability to use own initiative
Professional
|
| Contact information |
| Employer: |
|
| Email: |
1030@jobinleicester.informnow.com
|
| Phone: |
0131 555 0284
|
|
| |
Publication date: 2009-03-15 15:36:39
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